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SHIPPING AND DELIVERY


NEW ZEALAND.

C4 Coffee use Courier Post to deliver our orders within New Zealand. They deliver to residential and commercial addresses, as well as most rural addresses.

All of our parcels are trackable and you should receive (check your spam box) an automated email with a tracking number once the package is ready for distribution from our warehouse.

Please note packages with a value greater then $50 (excluding shipping), will require a signature. We suggest you get your order delivered to a business address where you are confident someone will be able to sign for it.

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm. If your order is placed on a Friday, all going well it will turn up on the next business day, being Monday, however this does depend on your location.

Please note we have a 20kg (Coffee) maximum for online orders.


INTERNATIONAL.

Currently we send to Australia, USA, Canada and the UK via NZ Post. We have chosen two scales of service, economy which is expected to take - 3 - 10 working days and courier, 2 - 6 working days. The courier service is trackable and a signature is required, so do your best with getting it sent to somewhere where you will be, most likely work!

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm NZST.


Please note we have a 5kg (Coffee) maximum for online orders.

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C4 COFFEE CO.

MON-SAT 7AM-3PM

Welcome to the C4 Coffee website. We supply the best blends and single origins to inspire people to join us in the quest for espresso perfection. C4 is a specialist local coffee roasting company. Our focus is on the supply of quality coffee, roasted daily, backed up with awesome service, training and the best equipment. We select, source and serve the highest grade green beans. No compromises. Great care is taken to roast each origin to its optimum to get the best out of each single origin batch or blend. We are happy to show you the roasting process, talk coffee and demonstrate the equipment we sell. We have an unparalleled range of accessories for both domestic and commercial use! Come check us out at 113 Fitzgerald Avenue, Monday through Saturday 7am-3pm. For our wholesale customers, whether thinking of a change or setting up a new cafe, we can provide assistance. Our invaluable knowledge of the cafe industry and our passion for the very highest of standards and service will help your business life run smoothly. For our home customers we offer a nationwide mail order service by email phone, fax or via this website. If you want to share in our day to day life then follow us on Facebook, or Twitter, but best to jump on Instagram!

Porlex Replacement Inner Burr Insert

$19.92

NZ Incl. GST

$17.32

Intl. Price

Title: Default Title

Read our ground coffee disclaimer before ordering pre-ground coffee.
more info

The porlex inner burr insert is required to attach your inner burr to the grinder shaft of your porlex grinder.

We have these available should you break or lose yours.

(these do not come with the replacement inner burr)

SHIPPING & DELIVERY+


NB: C4 Coffee Co. and our courier company do not take responsibility for incorrectly addressed packages. Please include your postcode to ensure prompt delivery. If for any reason your delivery is determined undeliverable due to insufficient details (i.e bus name / apart no. / floor no. in a multi tenanted building) the item may be returned to us in which case there will be an additional shipping and handling cost to re ship the item.

Any freight forward or redirection of an item once dispatched is considered an additional charge by our couriers and any costs incurred by C4 Coffee will be on charged.

Please be careful to select Rural Delivery if this applies to your shipping address, if you select Urban and you live at a rural address, this may cause a delay in the delivery of your goods.


NEW ZEALAND.

C4 Coffee use Courier Post to deliver our orders within New Zealand. They deliver to residential and commercial addresses, as well as most rural addresses.

All of our parcels are trackable and you should receive (check your spam box) an automated email with a tracking number once the package is ready for distribution from our warehouse.

Please note packages with a value greater then $50 (excluding shipping), will require a signature. We suggest you get your order delivered to a business address where you are confident someone will be able to sign for it.

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm. If your order is placed on a Friday, all going well it will turn up on the next business day, being Monday, however this does depend on your location.

Please note we have a 20kg (Coffee) maximum for online orders.


INTERNATIONAL.

Currently we send to Australia, USA, Canada and the UK via NZ Post. We have chosen two scales of service, economy which is expected to take - 3 - 10 working days and courier, 2 - 6 working days. The courier service is trackable and a signature is required, so do your best with getting it sent to somewhere where you will be, most likely work!

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm NZST.


Please note we have a 5kg (Coffee) maximum for online orders.

RETURNS+

CUSTOMER SATISFACTION

C4 are passionate about producing the very best roasted coffee and your satisfaction is extremely important to us. We will act in accordance with the NZ Consumer Guarantees Act 1993, and the Fair Trading Act 1986. For non-coffee bean orders then we honor our suppliers Warranties as appropriate. If you have any comments on your purchasing experience please do not hesitate to contact us on info@c4coffee.co.nz


RETURNS, CREDITS, CANCELLATIONS

For returns and credits, C4 Coffee Co will need to be notified within two days of receipt of delivery for the claim to be considered. Claims outside this time frame may not be accepted. We do not accept returns for a change of mind, and once processed and dispatched you are unable to cancel your order. Should a return be agreed upon by C4 Coffee due to circumstances not all ready outlined then you will be responsible for paying for your own shipping costs for returning your item to C4 Coffee Co. The original Shipping and Handling costs and restocking fees are non-refundable. We reserve the right to provide a store credit and no cash refunds will be given. All correspondence in relation to returns, credits, cancellations need to be in writing and addressed to returns@c4coffee.co.nz

Full Returns Policy


REFUNDS

Should your coffee reach you in a less than satisfactory state then please contact us immediately with details of your issue and we will replace the coffee as soon as is possible. Please note that we prefer to sell whole beans as coffee starts to degrade in quality from the moment it is ground. We also recommend you buy little and often for the best possible taste. Should any product you purchase be faulty or have any defect please contact us immediately and we will take steps to resolve your issue as appropriate. If a refund of the original purchase is agreed upon at the discretion of C4 Coffee then the original shipping, handling and restocking cost will be deducted from any refund as these costs are non recoverable by C4 Coffee.

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