Refund policy

CUSTOMER SATISFACTION
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C4 are passionate about producing the very best roasted coffee and your satisfaction is extremely important to us.

We will act in accordance with the NZ Consumer Guarantees Act 1993, and the Fair Trading Act 1986.

For non-coffee bean orders then we honor our suppliers Warranties as appropriate.

If you have any comments on your purchasing experience please do not hesitate to contact us on info@c4coffee.co.nz

RETURNS, CREDITS, CANCELLATIONS
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For returns and credits, C4 Coffee Co will need to be notified within two days of receipt of delivery for the claim to be considered. Claims outside this time frame may not be accepted. We do not accept returns for a change of mind, and once processed and dispatched you are unable to cancel your order.

Should a return be agreed upon by C4 Coffee due to circumstances not all ready outlined then you will be responsible for paying for your own shipping costs for returning your item to C4 Coffee Co. The original Shipping and Handling costs and restocking fees are non-refundable. We reserve the right to provide a store credit and no cash refunds will be given.

All correspondence in relation to returns, credits, cancellations need to be in writing and addressed to returns@c4coffee.co.nz

REFUNDS
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Should your coffee reach you in a less than satisfactory state then please contact us immediately with details of your issue and we will replace the coffee as soon as is possible.

Please note that we prefer to sell whole beans as coffee starts to degrade in quality from the moment it is ground. We also recommend you buy little and often for the best possible taste.

Should any product you purchase be faulty or have any defect please contact us immediately and we will take steps to resolve your issue as appropriate.

PRICING AND CURRENCY
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Our prices displayed are in NZ dollars and include GST (15%).

Your Bank Statement will show "C4 Coffee" for any transactions through this website.

SHIPPING AND DELIVERY
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C4 Coffee use Courier Post to deliver our orders.

We deliver to Residential and Commercial addresses, as well as most Rural Addresses within New Zealand
We do ship to P.O. Boxes.

We suggest you get your order delivered to a business address where you are confident someone will be able to sign for it.

We ship daily, Monday through Friday and most orders are shipped the same day if we receive your order by 12pm.